Way of Improving Business Processes

A Methuen, Massachusetts, professional, Benjy Orbach has a leadership background spanning operations management, sales, and marketing. Benjy Orbach’s expertise includes organizational strategies for improving efficiencies and decreasing operational costs.

One area of emphasis, particularly for smaller companies without large-scale solutions in place, should be on automation through the use of business process management software. Keep in mind that flow charts, Google Docs, and MS Word are tools for organizing data, rather than automation.

For automating strategy, look toward specialized platforms, such as QuickBooks for accounting and other platforms that automate human resources, workflow, customer support, and payroll. These are designed to amplify what human workers accomplish and reduce errors through populating data in ways that integrate with complex processes and decision points. In addition, such systems can bridge reporting gaps between departments and help eliminate the silo mentality that often arises when teams act independently of one another.

Business process automation, while beneficial, requires careful planning, as the division between automated functions and those managed by internal staff must be delineated in ways that make strategic sense. Consider bringing outside consultants on board to assess organizational needs and dynamics before implementing a change.